What size room will Mila cover?
Mila has a CADR (clear air delivery rate) of 447 m3/hr. What does that mean? It means that Mila can filter a 200 sqft bedroom 8 times per hour, a 400 sqft living room 4 times per hour, and a large 800 sqft open space 2 times per hour.
Last updated: December 04, 2020 00:07
Does the display light turn off at night?
Sure does!
Last updated: March 24, 2020 01:53
How long do filters last?
Both HEPA and activated carbon filters need to be replaced regularly.
We conservatively estimate filters will last ~6 months depending on your home environment. If you have pets or live in a big city you will be on the low end of the scale. We are conducting a long term filter life test with our supplier and provide an update once that is complete.
Last updated: December 04, 2020 00:08
Do you have pre-filters?
Yes, our Critter Cuddler filter has a pre-filter for pet hair and coarse particles.
However, we’ve not spec’d pre-filters in the other filters until we have more data to better understand the risk/benefit. While its logical to assume pre-filters improve the life of the filter, there are no actual studies quantifying this. At Mila we believe in testing and validating all assumptions.
Last updated: March 24, 2020 01:53
When do I fill out/provide my shipping information?
We’ll reach out after our campaign ends to gather all your shipping details, including the filter you’d like to come with your Mila.
Last updated: March 24, 2020 01:53
Can I use Mila without WiFi?
While you can use Mila without WiFi, it will impact some of her smartest features such as remote control or viewing sensor data from within the Mila app.
Last updated: March 24, 2020 01:53
What is your warranty policy like?
Each Mila comes with the Mila-backed guarantee, which means:
- An unprecedented 30-day money-back guarantee: If you don’t love Mila, you can return her within 30 days for a full refund, minus shipping and handling ($50 + the cost of return shipping).
- One-Year Warranty: Should something happen with your Mila, no worries—you’re covered.
Last updated: December 11, 2020 18:44
Can I turn the WiFi off?
Yes, you can. Mila will still work without a WIFI connection in Manual Mode, but you will lose some of the smarter internet-enabled functionality.
Last updated: March 24, 2020 01:53
Will it be possible to use Mila without a smartphone?
Yup, you can use the device without a smartphone, but the app is gorgeous and really useful so we hope you try it out.
Last updated: March 24, 2020 01:53
What about privacy?
Mila sends information to our servers as that’s also what helps power some of her smartest functions (e.g., Automagic). However, we take data protection and privacy seriously and use the latest encryption standards over HTTPS, with third party certifications to prevent people from potentially listening in the middle. While you can use Mila without WiFi, it will impact some of her smartest features such as remote control or viewing sensor data from within the Mila app.
Last updated: March 24, 2020 01:53
What is your sustainability policy?
Our goals are as follows
- Short-term: we are using recycled plastics in the filter frame.
- Mid-term: we are working with our filter supplier to design a biodegradable material for the filter frame. It needs to be airtight and rigid, so it’s not trivial.
- Long-term: we are looking at developing a filter exchange program. Unfortunately, the carbon can not be recharged, nor can HEPA be reused. But they are both biodegradable.
Last updated: March 24, 2020 01:53
Will it require subscription fee?
Nope. There is no subscription fee (e.g. a smart camera would have for cloud storage). However, one of the biggest requests from backers is to add a filter replacement service to reduce the cost and hassle. We are working on this and will announce details soon.
Last updated: March 24, 2020 01:53
How do taxes work?
Where possible, we precollect and pay taxes (VAT, GST etc.) for you to make it as easy as possible — this applies to customers in Europe, Australia, and Singapore.
For our customers in Canada and Hong Kong, please know that where applicable, taxes may be due upon receipt.
Last updated: December 11, 2020 18:45
Where do you ship from?
We ship locally to reduce shipping costs as much as possible — in Europe, it’s from our London warehouse. In Australia, from Sydney. We also ship from Singapore and Hong Kong. Our Canadian orders are fulfilled from the US.
Last updated: December 11, 2020 18:46
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.